Verified recordTelecommunications

Laura Pfender

Customer Success Manager at Cyberreef

Based in Murfreesboro, United States

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Seniority

Staff

Department

Customer/Client Service

Location

Murfreesboro

Industry

Telecommunications

Company size

Contact information

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l•••••••@cyberreef.com

Phone

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Background

About Laura Pfender

I’m a self-driven Customer Success Manager with a proven track record of success and a reputation as a dedicated customer advocate. I have exceptional communication and engagement skills, fostering long-term client relationships. I’m recognized for empathy and approachability, with a consultative sales approach. In addition, I’m a hands-on manager who leads by example and consistently delivers impactful results that drive bottom-line revenue. I welcome all invitations to connect, and I can be reached at laurapfen@gmail.com, please let me know if I can do anything for you. Key skills include: End-to-End Project Management Software-as-a-Service (SaaS) Driving New Revenue and Cost Control Cross-Functional Team Leadership Consultative Upselling and Cross-Selling Strategic Planning and Tactical Execution Customer Success Planning and Renewals Customer Relationship Management (CRM) Customer Acquisition, Onboarding, and Retention Troubleshooting and Creative Problem Solving

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