Laura Repaci

Background

About Laura Repaci

I am a dedicated and results-driven professional with the demonstrated ability to balance customer satisfaction with corporate goals by applying the principles of operational excellence. With over 20+ years of progressive experience in driving successful B2B Client Services deliverables along with a proven track record of leading transformation while meeting and exceeding stated OKRs. Applying the combination of these principles yields immediate recognizable results that deliver significant cost savings, increased custom satisfaction rates and a reduction of customer churn. I am absolutely delighted that I get to lead a global team of amazing people, chartered with showcasing the best that Skillsoft has to offer to our new and existing customers. The Professional Services Organization is responsible for partnering with our customers ensuring that they thrive and succeed with their goals using Skillsoft’s latest and greatest technologies. We are the first team that interacts with our customers, and we remain steadfast in our commitment to their success story. We know, emphatically that when our customers are successful we, at Skillsoft, are successful. The skill set of this team is unparalleled, the spirit of this team is unbridled and the level of customer compassion of this team stunning. I hope you get a chance to work with them! We ensure that every one of our customers sees the value of their solution and our partnership, understands what their journey will look like, and is provided a level of customers service that thrills them. The great news is that we can always say that we deliver on our promises, and we probably have a 99% customer satisfaction rating, as evidenced by the glowing compliments we continually hear. We achieve these stellar results while maintaining or exceeding industry averages for Delivery Excellence in profitability, cost savings, utilization rates, and customer satisfaction. My areas of expertise include – Business Transformation, Customer Satisfaction, Customer Lifecycle Analysis, Client Account Engagement, Business Analysis, Program Management, Project Management, Professional Services, Business Operations, Operational Excellence, and Process Improvement.