Laura Retter

Background

About Laura Retter

I’m a communications and strategy leader in the natural gas utility industry, focused on building customer trust, organizational alignment, and disciplined growth in regulated environments. As Director of Communications & Strategic Initiatives at Ohio Valley Gas, I work at the intersection of leadership strategy, customer experience, and regulatory communications. My work spans executive messaging, customer lifecycle strategy, organizational development, and enterprise initiatives that strengthen both operational clarity and public trust. Areas where I frequently provide insight include: • Customer communications in regulated utilities • Customer trust and satisfaction drivers in energy markets • Natural gas adoption and customer acquisition strategies • Communication strategies during regulatory or operational change • Leadership alignment and EOS (Entrepreneurial Operating System) implementation • Strategic messaging for infrastructure and service organizations I’m particularly passionate about helping organizations translate complex operational realities into clear communication that empowers both customers and teams.