Laura Stephen
Cx Team Lead at Harry's
Based in Harwich, United States
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Seniority
Manager
Department
Operations
Location
Harwich
Industry
Personal Care Product Manufacturing
Company size
449
Contact information
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l•••••••@harrys.com
Phone
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Background
About Laura Stephen
As a Team Lead in Customer Experience, my focus has been on delivering top-notch customer experiences. With my certification in Emotional Intelligence, I’ve enhanced customer engagement practices, resulting in significant retention improvements. My team successfully reduced handle times while maintaining quality service, and I played a key role in optimizing workflows through CRM and automation tools. My leadership approach emphasizes coaching for growth, leading to measurable advancements in team performance. Proactive customer service initiatives under my guidance have bolstered client retention. By identifying customer journey pain points and providing constructive feedback, our team achieved high engagement and morale, directly contributing to client success and satisfaction.
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