Laura Volpi

Background

About Laura Volpi

Professional with experience in the areas of Customer Experience, Data Analysis, Process Improvement and Project Management. Dedicated to improving and automating processes and projects that generate operational gains. I like to think of innovative solutions that add value to my steakholders and contribute positively to the company's growth and development. During this period I was able to develop skills related to Customer Experience (CX), technical skills related to APIs, HTML and e-commerce. Curious, passionate about studying languages, traveling and discovering new places, I love reading novels or books that teach me new things. I'm a Taurus so one of my biggest pleasures is eating different foods and collecting experiences in different restaurants. Keywords: E-commerce | CX | Customer Experience | Customer Success | Gerenciamento de Projetos | Melhoria de Processos | Mapeamento de Processo | Definição de Escopo | SCRUM | Agile | API | HTML | Pesquisa de Mercado | Análise de Dados | SQL | Data Analytics | Business Intelligence Systems: Zendesk | VTEX | Power BI | Google Analytics | GA4 | Monday | Salesforce | Miro | Notion | G-Suite | Splunk | Postman | Microsoft Office | Asana | Trello | SQL Server | BigQuery | Google Cloud Personal e-mail: laura_volpi@hotmail.com