Laurel Taylor

Background

About Laurel Taylor

With over 15 years of experience in the pet care industry, I am passionate about delivering high-quality services and products to pet owners and their furry friends. As a Quality Assurance Analyst at Nationwide Pet, I use my skills in UX data analysis, problem solving, and emotional intelligence to evaluate and enhance the customer experience across various platforms and channels. I also collaborated sales supervisors to provide feedback and support, and ensure that the customer satisfaction and conpliance metrics are met or exceeded. Previously, I worked as a Customer Service Representative and an Operations Manager at Nationwide Pet and PetSmart, respectively, where I gained valuable knowledge and insights into the pet care market, customer needs, and best practices. I am always eager to learn new tools and techniques to improve my performance and contribute to the company's mission and vision. I am also committed to fostering an inclusive and respectful work environment, where diverse perspectives and experiences are valued and celebrated.