Seniority
Manager
Department
Other
Location
Batavia
Industry
Retail
Company size
24K
Contact information
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l•••••••@aldi.us
Phone
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Background
About Lauren Quick
Positive and motivated professional leader certified in ITIL that established a successful Center of Expertise supporting SAP and integrated multiple international helpdesks that support retail applications into a Global Service Desk. I am also responsible for the processes, procedures and day-to-day operations of the Global Service Desk, along with the development of agents and restructuring the support model. • Developed and led over 40 technical helpdesk agents to support ALDI stores • Created helpdesk processes and procedures based on best practices and ITIL framework • Created a Center of Expertise technical and business support SAP Finance and Controlling (FI/CO), Asset Accounting, Consolidation and Reporting • Created and executed national training of approximately 500 users of the ITSM • Developed an international service desk supporting 10 countries • Integrated two existing helpdesks into the Global Service Desk
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