Lauren Roberts
Personal Stylist at Lafayette 148 New York
Based in United States
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Seniority
Staff
Department
Sales & Business Development
Location
United States
Industry
Retail Luxury Goods and Jewelry
Company size
362
Contact information
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l•••••••@lafayette148ny.com
Phone
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Background
About Lauren Roberts
With over 15 years of experience in the apparel industry, I am a Sr. Manager of Client Care at Lafayette 148 New York, a luxury women's clothing brand. My mission is to create a positive and memorable customer experience that reflects the quality and elegance of our brand. I lead and empower a team of 10 associates who provide exceptional service and support to our online and offline customers across multiple channels and platforms. I also leverage my expertise in analytics and operations to optimize the customer journey, increase retention and loyalty, and drive revenue growth. Some of my key achievements include launching a new CRM system, implementing a customer feedback program, and overseeing a large-scale omnichannel project. I am always eager to learn new skills and technologies, and I enjoy collaborating with my colleagues across the organization to deliver innovative and personalized solutions to our clients.
Decision-makers
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