Laurence Amar
Director, People Operational Services at Sun Life
Based in Richmond Hill, Canada
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Seniority
Other
Department
Other
Location
Richmond Hill
Industry
Financial Services
Company size
38K
Contact information
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l•••••••@sunlife.com
Phone
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Background
About Laurence Amar
Bilingual (English/French) Contact Centre Operations Leader in Sales, Service & Support An accomplished executive operations leader with over 25+ years of progressive management experience covering all aspects of operations including customer service/sales support contact centre, program management, reporting, and process automation. A proven track record in team leadership, program/project management, business process improvement and financial management. Highly successful in delivering on large cross-functional initiatives, establishing business process and practices, delivering financial results, attracting and retaining talent, and building effective high-performance cultures. Key Skills Contact Centre Management | Workforce & Capacity Planning | Sales & Service Strategy | Talent Management & Leadership | Building High Performance Teams | Hiring & Retaining Talent | Sales Effectiveness | KPI & Performance Management | Reporting & Analytics | Customer Experience Design | Process Improvement | Problem Resolution | Stakeholder Management | Vendor Management | Business Process Outsourcing (BPO) People Skills Leader | Coach| Mentor | Motivator | Collaborator Fluent in English and French (spoken and written)
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