Laurent Deville
Senior Manager Solutions Consulting - France & Nw Africa at Genesys
Based in Paris, France
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Seniority
Manager
Department
Sales & Business Development
Location
Paris
Industry
Software Development
Company size
8.5K
Contact information
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l•••••••@genesys.com
Phone
5 credits+33 ••• •••• ••••
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Background
About Laurent Deville
Senior Manager Solution Consultant in a multinational environment specialized in Customer Experience: Cloud / CCaaS Omnichannel Contact Center solutions with AI capabilities, Unified Communications and IP Telephony Specialties- Business development - Bid Management (including creation of value propositions, technical architecture, tailored demos)- GSi & Partner Enablement: educating Partners on how to design, quote and demo our solutions - Project Management for large multinational companies- Services offer management- Team Management: Leading Technical teams (Business Practice Manager) including Presales resources - Deep technical expertise on IT and Customer Experience, especially Cloud / CaaS / On-Premise Contact Center solutions Certifications- MEDDPICC training and associated Genesys Sales Accreditation - Genesys Solutions Consultant Accreditation - PRINCE2 Management Methodology certification- Harvard Manage Mentor Program - Genesys Certified Engineer (GCIP-CIV versions 7 and 6)- Genesys Cloud Core Professional (PCP) certification - ITIL training (at Alcatel-Lucent University) and Solution Architect Accreditation Program Omnichannel Contact Center Expertise - Genesys solutions : Genesys Cloud (SaaS solution based on AWS) SIP Server, Inbound, Outbound, eServices (Email, Chat, SMS, Social Media), GVP, IWD, Reporting & Analytics, Workforce Management- Interactive Intelligence solutions including Cloud (PureCloud), CaaS and on-premise solutions - integration of SIP Contact Center solutions with MediaGateways (MGW) and IMS - Cisco products (UCCE & UCCX)- Voice Self Service (VSS) and Speech Recognition (Nuance ASR/TTS)- Integration with CRM systems: Salesforce, Microsoft Dynamics CRM, Siebel, Oracle E-Business, Amdocs, SAP- Recording System (NICE, ASC, Zoom Quality Management)
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