Lauri Pellikka
Service Manager at Fujitsu
Based in Finland
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Seniority
Manager
Department
Operations
Location
Finland
Industry
IT Services and IT Consulting
Company size
60K
Contact information
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l•••••••@fujitsu.com
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Background
About Lauri Pellikka
Honest, open and cheerful Service Manager, daily work for an excellent customer experience. Skilled and Certified in ITIL / Scrum - Service Delivery, Service Management, Service-Level Agreements and Incident Management. All aspects of service management from the establishment of a new customer relationship to a controlled Exit-process. Strong experience in customer communication. Successful history in various IT Service and Service Desk Management. Strong experience in Application Management area in 1st, 2nd and 3rd tier end user support. Experienced in technical user support services for Mobile Operators. Experience in many positions in journalistic work.
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