Laurie Kienstra
Director, Client Experience at Trizetto Provider Solutions
Based in United States
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Seniority
Director
Department
Operations
Location
United States
Industry
IT Services and IT Consulting
Company size
318
Contact information
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l•••••••@trizettoprovider.com
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Background
About Laurie Kienstra
I’m a Client Experience leader who fixes broken journeys, translates messy feedback into clear action, and builds programs that move CX metrics in a meaningful way.I’ve led initiatives that lifted NPS by more than 40 points and eNPS by 26, built client feedback loops, launched internal survey systems, and delivered executive-ready dashboards that surface the real story.My work spans CSAT, NPS, eNPS, voice-of-client, and culture transformation. The throughline is simple: ’.I’m self-trained, systems-minded, and proactive. I take action when it’s needed, combine logic and empathy, and help teams cut through noise and blind spots to move work forward.Outside of work, I run a small boutique design studio that keeps my creative skills fresh.
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