Laurie Pifer

Background

About Laurie Pifer

As a veteran of the healthcare benefits field, I am uniquely qualified for Client Advocate and Client Service Manager roles. I combine deep industry expertise in insurance administration and benefits, along with a passion for customer service. In my current role as a Client Service Manager, I handle renewals, carrier negotiations, enrollment changes, and more for 30 clients with groups averaging 50-250 lives. In this role, I have been recognized 4 times with corporate-level performance awards as a result of client feedback. I am most proud of the 97% retention rate among my clients, a testament to my dedication to extreme customer service. • Knowledge of current healthcare regulations, including Affordable Care Act (ACA), HIPAA, COBRA, and Section 125. • Current Michigan Accident and Health/Life License. • Experience with third-party administrators and self-funded clients. • Expertise with Trizetto QicLink, including leading system setup, conversion, training, and maintenance. Additional Skills: Healthcare Reform | ACA | Benefit Point System | Employee Benefits | Carrier Negotiations | Marketing | Compliance Audits | Renewals | Client Service Management | Employee Benefits Administration | Account Management