Lav Rose

Background

About Lav Rose

Own customer communication with software QA and engineering throughout bug escalation process. Debug and troubleshoot technical issues with customers via phone and chat. Work collaboratively to help create support knowledge base material both internally and externally for Canopy. Meet interdepartmentally to determine priority of customer needs. Developed proficiency with the Canopy CRM software. Participating member in Canopy’s Diversity Inclusion Committee. Build out and develop processes for the Divvy CS team. Training and onboarding of new CS hires. Oversee creation of Divvy's Help Center. Provide solutions for customers using the Divvy product. Work with team members on solutions for customer-related issues. Manage and oversee product specialist scheduling (time off, breaks, sick leave). Tailored instruction to a diverse population of students at various levels of learning while at North Layton Jr. High. Praised by administrators for adaptability within the classroom (i.e. dealing with inappropriate student comments/behaviors, working lesson plans around technical difficulties) while at North Layton. Published two STEM curriculums for Utah County 4H (Flight Shool and Exploring Energy https://utah4h.org/discover/). Earned two promotions while working at Nu Skin Enterprises: Team Lead of 20 or more employees (unable to accept position due to scheduling conflict). Chat Support (providing chat support for over 40 employees at a time).