Lavakumar Nagarajan

Service Desk Agent at Fujitsu

Based in Salem, India

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Seniority

Staff

Department

Customer/Client Service

Location

Salem

Industry

IT Services and IT Consulting

Company size

60K

Contact information

Reveal Lavakumar's email and phone

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Email

1 credit

l•••••••@global.fujitsu

Phone

5 credits

+91 ••• •••• ••••

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Background

About Lavakumar Nagarajan

As an experienced IT Service Desk Analyst with 2 years of experience, I specialize in providing comprehensive technical support, ensuring system stability, and delivering exceptional service. Skilled in handling on-call support, managing technical escalations, and conducting server monitoring. Supporting users via voice, chat, and email in 24/7 environments. Proficient in tools like Salesforce Remedy, Jira, and ServiceNow, I excel in troubleshooting across Windows 8/10/11 and Android devices. My expertise also includes managing deployments, preparing CAB documents, and maintaining detailed Knowledge Base Articles (KBAs) in Confluence. I’ve expanded my skills in MySQL, Power BI, and Tableau, allowing me to build insightful dashboards that enhance decision-making. Additionally, I’m experienced in resolving issues related to Outlook, Skype, and O365 and managing VPN solutions like OpenVPN and Cisco AnyConnect to ensure secure remote access. With a strong focus on process documentation and SLA driven support, I’m committed to improving service quality and driving organizational success. Let's connect to discuss how I can contribute to your IT goals.

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