Lavelle Guy

Background

About Lavelle Guy

I’m an accomplished IT professional with extensive experience in systems administration, technical support, and IT automation. Over the years, I’ve built a strong track record delivering enterprise-level IT solutions and operational support within both government and corporate sectors.My expertise covers a wide range of IT operations, including hardware and software installation, network management, cybersecurity monitoring, and process optimization. I bring advanced proficiency in tools like Azure AD, Microsoft 365, Intune, SCCM, and SecureWorks Taegis XDR, along with hands-on experience managing dynamic, fast-paced enterprise environments.As an IT Transformation Lead and project facilitator, I specialize in leading training initiatives, driving process improvements, and delivering transformative IT solutions that enhance organizational efficiency and elevate the user experience. I'm passionate about problem-solving, mentoring, and collaborating with teams to deliver seamless, secure, and reliable IT services.Alongside my core technical skills, I’m known for strong leadership, customer service, and communication abilities — consistently providing excellent end-user support while ensuring projects stay on track and meet critical milestones.Technical Proficiencies Include:Printers | Network Routers | Imaging | Tactical Satellite | TCP/IP | Cable Installation (CAT5, CAT6, Fiber)| Azure AD | Intune | Microsoft 365 | SCCM | SecureWorks Taegis XDR | VOIP | Remote Desktop | Windows 7/10 | Software Installation | Documentation & Process Development | End-User Training | Cybersecurity Monitoring | Troubleshooting