Lawrence Bourquin
Technical Support Specialist at Fragomen
Based in Pittsburgh, United States
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Seniority
Staff
Department
Information Technology
Location
Pittsburgh
Industry
Law Practice
Company size
6.4K
Contact information
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l•••••••@fragomen.com
Phone
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Background
About Lawrence Bourquin
I'm Larry Bourquin, a results-driven IT Technical Support Specialist with a proven track record in troubleshooting, system optimization, and customer service. At Fragomen, I achieved a 98% customer satisfaction rating by resolving complex technical issues and streamlining processes that reduced support tickets by 15%. Beyond technical expertise, I lead cross-functional teams, manage IT projects, and drive strategic improvements that enhance efficiency and business outcomes. Whether it's optimizing system performance or delivering seamless tech support, I thrive on solving challenges and keeping operations running smoothly. I'd love to bring this impact to your team.
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