Verified recordBusiness Consulting and Services

Lawrence Flitton

Cx Advisor at Insite Managed Solutions

Based in Cape Coral, United States

View on LinkedIn

7-day free trial · no credit card

Seniority

Staff

Department

General Business & Management

Location

Cape Coral

Industry

Business Consulting and Services

Company size

137

Contact information

Reveal Lawrence's email and phone

Direct contact data is gated. Sign up and reveal. You only pay for verified records.

1 credit

l•••••••@getinsite.io

Phone

5 credits

+1 ••• •••• ••••

You only pay for valid records. Bounced emails and disconnected numbers cost nothing.

Background

About Lawrence Flitton

With more than 20 years of experience in the Business Process Outsourcing (BPO) industry, I am a seasoned leader and a certified Lean Six Sigma Green Belt who is passionate about delivering exceptional value to clients and stakeholders. As a CX Advisor for Insite, a leading CX consulting firm, I foster a culture of innovation, collaboration, and continuous improvement across various facets of contact center operations, including process optimization, workforce management, client relationship management, training, WFM, and technology integration. My expertise and achievements span multiple domains and sectors, such as technology, financial services, healthcare, insurance and home warranty. I have successfully launched and managed customer service teams in several international locations, improved agent efficiency and NPS scores by 20%, and increased revenue growth by 30% and 42% in two different roles. I am committed to empowering teams to exceed client expectations and achieve sustainable growth through the implementation of best practices and cutting-edge solutions.

Decision-makers

Reach more buyers like Lawrence

250M+ professionals with verified email and phone. You only pay for records that actually verify.

Start free, 50 credits See pricing

7-day trial · no credit card · cancel anytime