Layla Picker
Senior Customer Success Manager at Mutant
Based in São Paulo, Brazil
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Seniority
Manager
Department
Customer/Client Service
Location
São Paulo
Industry
IT Services and IT Consulting
Company size
998
Contact information
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l•••••••@mutantbr.com
Phone
5 credits+55 ••• •••• ••••
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Background
About Layla Picker
Marketing and Trade Marketing executive with career developed in large national and multinational companies such as: CLARO, GRUPO ABRIL, TELEFÔNICA e SUZANO.* Seniority for P&L management, involving costs and revenues levers.* Experience in market segmentation, consumption profile analysis, market research, customer insights, mystery shopper / user, lifecycle management, propositions of products and services portfolios.* Expertise in development of products and services portfolio, pricing, communication (ATL, BTL, Social Media and PR), customer loyalty and retention, profitability and go-to-market.* Successfully deployed strategies that increased market share, margins, volumes and revenues.* Interaction with top management for results presentation and follow-up, metrics and KPIs, strategic direction, business realignment and investment prioritization.* Able to manage and develop teams.* Brazilian with German Citizenship. Fluent in English and Spanish, interested in relocating to Barcelona - Spain.
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