Lazaro Diaz

Background

About Lazaro Diaz

With over two years of experience in providing IT support to multiple clients, I am a skilled and reliable application support specialist at Buchanan Technologies. I hold several certifications, including Security+ ce, Google IT Support, and Thinkful Bootcamp Cybersecurity, that demonstrate my commitment to learning and staying updated in the field of cybersecurity and IT. As a Service Desk Analyst, I provide the first point of contact support to end users with professionalism, timeliness, and accuracy. I diagnose and resolve issues such as account unlocks, password resets, software and hardware installs, and basic troubleshooting. I also leverage various tools and platforms, such as Connectwise, Remote Desktop, AD Manager, and various ticketing systems, to provide remote support and account administration. I enjoy working with different teams and customers, and I always strive to deliver excellent customer service and satisfaction. My goal is to continue to grow and excel as an IT professional and a cybersecurity enthusiast.