Lea Vasquez

Background

About Lea Vasquez

Accomplished, self-motivated and enthusiastic professional with 15+ years of experience in customer service, information technology, office administration, HR management, analyzing competition, employing people strategies, handling budgets, and providing expense reports. Demonstrated knowledge of various functions of Human Resources including policy management, employee relations, recruiting, performance management and legal/compliance. Adept at managing all day-to-day HR initiatives and processes, including staffing, organizational design, compensation planning, diversity/EEO, learning and development. Skillful in rapport building, listening to clients negotiating agreements and developing satisfied repeat clients. Experience in working with desktop computers and servers professionally. Goal driven individual, with proven success of developing and leading diverse teams to meet company goals and achieve results within any challenging environment. Flexible enough to quickly adapt to new industry trends and changing legislations and efficient in accomplishing multiple competing tasks. CORE COMPETENCIES • Exceptional customer service skills with strong leadership and entrepreneurial skills • Skilled in employing people strategies and solutions to maximize business growth • Apply customer service concepts to IT to improve user experience for clients & employees • Intellectual leader with high emotional intelligence to inspire people & shape culture • Promote a positive work environment and effectively address employee relations issues • Proven ability to supervise, monitor and evaluate KPIs and provide constructive feedback • Credibility in the organization as an effective leader and provider of solutions to business challenges • Familiar with recruiting activities including hiring, orientation, training and development • Outstanding ability to perform multiple tasks in a fast-paced, team environment • Strong time management, problem solving, good prioritizing and team player • Strong technical, negotiation, written & verbal communication skills • Technically proficient in MS Office Suite (Word, Excel, PowerPoint)