Leah Hansen

Background

About Leah Hansen

Detail-oriented creative thinker with 25+ years of professional experience in marketing, customer service, business operations, process improvements, training, emergency preparedness. Successful track record across diverse industries, evaluating customer service against industry best practices, providing dynamic training for various employee sectors, and streamlining business operations. Capably creates dynamic learning strategies for complex material. Proactive and engaging leader and collaborator. Skilled customer service expert across wholesale, retail, travel, and wellness industries. Encouraging, energetic, energizing, engaging, enthusiastic, excellent communication skills… These compliments are from a former trainee and characterize my teaching and facilitating style. I have over 15 years of airline and retail experience where I have had to simplify and convey rigid FAA-mandated coursework, cultivate customer service and soft skills, introduce new software and hardware, and impart expert-level product knowledge. Motivated, detail-oriented, and solution driven, I excel at development, editing, and auditing curricula among different modalities. Very quick to learn and a strong leader, I work best in a fast-paced team environment where all members want to surpass company goals.