Leandro Drummond
Coordenador De Serviços at Tivit
Based in São Paulo, Brazil
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Seniority
Manager
Department
Operations
Location
São Paulo
Industry
IT Services and IT Consulting
Company size
11K
Contact information
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l•••••••@tivit.com
Phone
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Background
About Leandro Drummond
Gerenciamento dos itens de contrato do cliente, de acordo com os padrões acordados, atuando na interface entre o cliente e a empresa nos assuntos operacionais (operação, mudanças, desvios, etc.), Responsável pela entrega dos serviços contratados, de acordo com os SLAs (Service Level Agreement) estabelecidos;Responsável por todos os projetos destinados ao cliente com atuação em todas as fases do projeto (Planejamento, Controle, Execução e Entrega);Front-end” junto ao cliente, responsável por toda integração entre as áreas envolvidas, Gerencial, Financeira e Operacional;Responsável pela coordenação da equipe operacional multidisciplinar envolvida nos projetos;
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