Leann K.

Background

About Leann K.

Hi, I’m Leann. I’m an expert at process improvement, former software quality analyst, proud Greyhound owner, and my obsession is customer satisfaction. Currently, I serve as a customer success manager at PeoplePath, a cloud-based, social business platform that powers the Corporate Alumni Networks of many of the world’s biggest brands. I deliver white-glove account management to our enterprise clients to ensure they exceed their goals. Before PeoplePath, I flexed between quality assurance, project implementations, and customer success at a global logistics software company, several other software companies, and an apparel and fashion company. I brought a unique blend of people skills and technical prowess. When not obsessing over the customer experience, you will most often find me spending time with my greyhound Lula, working in my garden, cooking or reading books. Want to learn more about PeoplePath? Message me! AREAS OF EXPERTISE: Customer Success Account Management Business Development Client Relations Internal & External Communications Agile Development Processes Project Management Process Improvement Process Optimization Operational Analysis Software Implementation Root Cause Analysis Budget Forecasting Contract Review Quality Assurance (QA) Test Plans Report Writing TECHNOLOGY PROFILE: JIRA SQL Primavera Business Intelligence (BI) Tools Atlassian Collaboration Tools VMU Configuration Microsoft Office Suite Mobile Applications Mac & PC EDUCATION & ADVANCED TRAINING: Project Management Certificate Risk-Based Software Testing & Test Process Improvement Bachelor of Applied Science in Industrial Psychology