Leanne Griffiths

Background

About Leanne Griffiths

As a Quality Assurance Manager at Atlanta Group, I lead a multi-site team of over 60 quality professionals who ensure the delivery of high standards of customer outcomes, compliance to consumer duty rules, and customer satisfaction across multiple insurance brands, products and journeys including complaints. I have 11 years of experience in quality management, monitoring, and reporting in the insurance industry, with a BA Hons degree in Accounting and Business. My core competencies include creating and maintaining quality frameworks and systems, analysing and reporting data and insights to various stakeholders, driving improvements and changes through feedback and accountability, and managing second line conduct assurance/internal audit style reviews. I also leverage voice analytics and customer insight query analytics to enhance the customer agenda and business performance. My mission is to foster a culture of quality and customer focus throughout the organisation and to contribute to its growth and success.