Leanne McKenzie

Background

About Leanne McKenzie

As a multi-faceted professional with diverse experience across Product Management, Business Analysis, and Service Management, I bring a unique blend of leadership, technical acumen, and strategic insight to every role I undertake. I have a proven track record of delivering complex programs of work, driving strategic initiatives, and launching innovative products and features that prioritize the customer experience while aligning with business objectives. My passion for driving operational excellence and innovation enables me to create impactful solutions that deliver measurable results. Throughout my career, I have successfully led multiple teams of Service Managers and Production Engineers, overseeing incident response processes and setting observability standards. I thrive in high-pressure environments, particularly when preparing for key events like the Super Bowl, Kentucky Derby, and NBA Finals. My expertise in chaos engineering and risk management ensures that our systems are resilient and reliable. In addition to my service management experience, I have a strong background as a Business Analyst & Product Manager. I define functional, non-functional, & technical requirements for new products, features, and services. By designing technical solutions, including data structures and API mappings, I support teams in creating innovative solutions that enhance the customer experience. I also drive the planning and roadmapping of features, utilizing RAG reports to keep senior leadership & stakeholders informed of our progress. My approach to product development includes defining A/B test plans to evaluate customer engagement before full-scale rollouts, while also crafting comprehensive test plans for user acceptance, performance, and functionality. I excel at storytelling, effectively communicating the value of new features to Business Operations teams and senior leadership to ensure alignment and support. I am known for being an authentic and charismatic leader, a fast learner, & a dedicated professional who consistently strives for high-quality work. My ability to engage audiences through compelling storytelling, combined with a steadfast focus on customer experience, allows me to balance the needs of our users with the overarching goals of the organization. I am passionate about jumping headfirst into new challenges & continuously seek opportunities to innovate and improve processes. By assessing the value of initiatives to both customers and shareholders, I drive strategic decision-making that contributes to the long-term success of the business.