Lee Clark

Background

About Lee Clark

15 years of customer-facing roles have really taught me the importance of being "customer-centric". I am an advocate for the customer in all senses of the word. I want to learn about their challenges, find out what keeps them up at night, learn about their industry, and provide solutions that will make them successful. To help strengthen my product knowledge, I am active within many LinkedIn groups and communities as well as read a book on customer behavior and/or sales at least once a week. I am also enrolled in a couple of customer success courses. I love technology and it is very interesting and fascinating to reflect back that when I first started my professional journey that customer success didn't even exist as an occupation. In a world where access to information is easier than ever, it is extremely important to have strong communication skills. The impact that data can have on people is also extremely important but it is critical to be able to research and organize the data that offers actionable insights into the customers' world. We now live in a new world of marketing where traditional methods have changed how we market to customers. The customer journey has changed and will continue to evolve over time and how we manage that journey will be important to the health of customers and how they are not just customers but rather partners. My sales and customer success management philosophy breaks down to this: How can the product that I offer impact the customer using data about their customers that they see me as an invaluable member of their team? There is so much competition out there in every industry that insights that they wouldn't have otherwise noticed without you are the key to SaaS and the health of the partnership between customer and company-98% customer satisfaction response from a survey sent to over 350 clients -Was able to help auto groups grow their market share and sales while reducing costs by a month-2020 YXE Elevator Pitch Champion -Level 1 certified Customer Success Manager from SuccessCOACHING -SEO certified from LinkedIn Learning I love chatting about sales and customer success and would invite you to connect with me by email (leeclark9@gmail.com).