Lee Creech

Background

About Lee Creech

Lee joined Northshore Pellissippi Storage in 2012 as Assistant Manager, bringing a commitment to the highest levels of customer service and modern revenue management techniques to the facility. He became General Manager in 2014, and during his tenure has twice overseen the facility's expansion. He was the Tennessee Self Storage Association’s 2018 Manager of the Year. Drawing upon previous experience in the nonprofit sector and as a revenue manager in the hospitality industry, Lee has implemented a data-driven approach to challenging many of the assumptions about self-storage. He is committed to maximizing revenue and creating value through providing "the right space, at the right time, for the right price." In addition to this data-driven approach, Lee also brings a strong customer-service focus to self-storage. He has trained front-line employees in both museum and hospitality settings. He has even served as the customer service trainer for hotel staff, and as an interim guest services manager when needed. With his unique combination of experience in administration, budgeting, revenue management, customer service, and education, he has worked not only to generate revenue, but also value. Lee is originally from North Carolina and is a graduate of UNC-Chapel Hill.