Lee Farley

Background

About Lee Farley

A competent management professional with the ability to effectively communicate at all levels, experienced operating within a managed service environment. A track record of maintaining and enhancing customer satisfaction delivering multiple contract resigns. A demonstrable history of increasing customer spend with additional service penetration. A natural hands on leader with strong people skills allowing for collaborative workplace agility. A proven history of engaging with senior internal and external stakeholders managing expectations within the public and private sector. Competent in articulating key messages regarding different solutions. Strong P&L awareness managing contracts with annual revenue between £2 million to £16 million. Fully committed to driving continuous improvement within an organisation with the ability to coach, mentor and develop staff. Demonstrates a proactive approach to innovation. Key Skills• Exceptional Client Relationship skills– Ability to develop long lasting mutually beneficial relationships. • Contract Negotiation – Multiple contract resigns, additional service penetration.• P&L Management – Full ownership of P&L responsibilities• Leadership - Proven leader with the ability to motivate and encourage workplace agility both internally and externally.• Programme Management – Demonstrable record of implementing successful customer led solutions and services.• Team Management – Experience in leading virtual teams to drive early benefits realisation for customers. • Operational Knowledge – History of managing large scale time critical operations over multiple sites