Lee Heaton

Background

About Lee Heaton

Hi! I am Lee, An exceptionally talented leader with substantial experience in designing, driving, and managing the flow of data and information across the business landscape providing relentless improvement to processes and customers.I've spent my professional career charting the customer journey in order to better construct the ideal customer experience. I've mastered the use of information flow to influence and promote organizational transformation. I have extensive expertise in cross-organizational collaboration and information sharing, as well as a track record of managing all aspects of initiatives and projects, delivering excellent outcomes from conception to completion while staying within budgetary and schedule restrictions.Furthermore, I have demonstrated skill as a business strategist, capable of planning and managing small, medium, and large projects that integrate business goals with technological solutions to deliver process improvements, competitive advantage, and bottom-line advantages. I am skilled at leveraging my depth of expertise and training to provide a comprehensive, customer-centric solution. I was recognized as a Lean Agilest for assisting the implementation of effective solutions that added value to the firm.Should you have any further questions regarding my professional experience or skills, feel free to connect with me via phone or email. I always enjoy making new acquaintances.AREAS OF EXPERTISEChange, Project and Knowledge Management | Process Improvement | Cross-Organizational Collaboration | SAFe Agile | Design Thinking | IT Management SKILLSSAFe Lean Portfolio Manager | SAFe Advanced Scrum Manager | Prosci Change Manager | Knowledge Management (KMPro)| ITIL V3 Foundations Certified | JIRA | SharePoint | Confluence | MSFT Office Apps