Verified recordInformation Technology and Services

Leighton Davis

Customer Service Lead at Theralytics

Based in Hollywood, United States

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Seniority

Manager

Department

Customer/Client Service

Location

Hollywood

Industry

Information Technology and Services

Company size

Contact information

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l•••••••@theralytics.net

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Background

About Leighton Davis

Theralytics empowers healthcare providers with software solutions, and as Customer Service Lead, the focus lies on driving efficient issue resolution and fostering collaboration across departments. With over seven years in customer support, including extensive experience in the Electronic Medical Records (EMR) space, the aim is to enhance service quality and streamline support workflows for clinics specializing in Speech Therapy and Applied Behavior Analysis. The team’s efforts have included improving cross-functional coordination and ensuring client satisfaction by addressing complex challenges. A background in implementation has reinforced expertise in onboarding, billing setup, and data configuration, enabling seamless software adoption for clinics. Skills in client services, Jira, and Freshdesk support this mission of delivering consistent, reliable service experiences.

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