Leisa Lance
Manager - Service Transformation & Client Satisfaction at James Cook University
Based in Townsville, Australia
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Seniority
Other
Department
Other
Location
Townsville
Industry
Higher Education
Company size
4.6K
Contact information
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l•••••••@jcu.edu.au
Phone
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Background
About Leisa Lance
With a background in customer service, relationship management and change management, I bring ability to translate strategy into action and a strong desire to make systems and processes work better for customers, whether internal or external. My background of customer service management and change management together brings the perspective of project success being about people, and their positive uptake of change. What has made my current and past roles so exciting is when I can engage and work with all the stakeholders in a project to deliver a solution that makes a positive difference.
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