Lejina Rajan

Background

About Lejina Rajan

Sales Leader | Customer Success | Airline & E-commerce Expert | Growth Strategist With over 18 years of experience in sales, customer success, and business development, I have built a strong foundation in driving revenue growth, building client relationships, and leading high-performing teams across industries like aviation, travel, and e-commerce. Current Role: As the Sales Manager – Western India at Travesla.com, I lead and mentor a customer success team, ensuring top-tier client satisfaction and retention. My focus is on defining the customer journey, enhancing product adoption, and identifying growth opportunities for key accounts. Entrepreneurial Journey: I am also the Founder of Mudita India, an online brand specializing in customized digital-printed sarees. I successfully scaled the e-commerce business through strategic marketing, sales campaigns, and customer engagement, achieving a 20% increase in revenue. Airline Industry Experience: Previously, I spent 9 years at Etihad Airways as an Account Manager – Sales, managing a portfolio of INR 330 Cr annually, handling national accounts, corporate clients, and niche segments like film production. I was recognized for closing major travel deals, including SIIMA & IIFA Awards travel to Abu Dhabi & New York. Key Achievements: Successfully grew Mudita India into a recognized e-commerce brand. Achieved revenue targets for both economy & premium segments at Etihad (2013-14). Selected to represent India at Etihad’s global conference in Chicago & New York (2016). Negotiated high-value travel deals for film & corporate segments, securing multi-crore revenue. Led customer engagement initiatives at Jet Airways, helping retain high-net-worth flyers. Passionate about sales strategy, client engagement, digital marketing, and business development, I thrive on creating impactful solutions that drive growth. Open to networking & collaboration – let’s connect!