Lenard Samonte
Technical Support Analyst at Infor
Based in National Capital, Philippines
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Seniority
Staff
Department
Information Technology
Location
National Capital
Industry
Software Development
Company size
22K
Contact information
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l•••••••@infor.com
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Background
About Lenard Samonte
Professional Summary:** I am a dedicated and results-driven IT professional with extensive experience spanning Liner Operations, Application Support, Service Desk, and ERP Technical Support. With a strong background working with global organizations like Maersk, Tata Consultancy Services, and Infor PSSC, I have honed my expertise in IT support, system troubleshooting, and process optimization across multiple industries including logistics, supply chain, and enterprise resource planning (ERP). At **Maersk**, I started as a Level 1 Associate in Liner Operations, where I coordinated vessel schedules and aligned internal systems with real-time shipment and unit data. Transitioning to **Maersk Global Service Center**, I provided application support, troubleshooting system issues and ensuring smooth operations of key business applications. In my role at **Tata Consultancy Services**, I expanded my skill set as an IT Analyst, moving from Service Desk to Subject Matter Expert, where I led support teams, trained new hires, and created knowledge documentation to streamline issue resolution processes. In my most recent role at **Infor PSSC, Inc.**, I provided ERP Syteline technical support, resolving complex issues related to system functionality, integration, and user troubleshooting. Throughout my career, I have consistently demonstrated my ability to manage high-pressure situations, work collaboratively with cross-functional teams, and deliver effective solutions that enhance system efficiency and drive business success. I possess a strong foundation in **incident and request management**,**technical troubleshooting**,**system integration**,**process automation**, and **data flow management**. I am also proficient in providing **user training** and mentoring **Level 1 support teams**. My technical expertise is complemented by a customer-centric approach, ensuring clear communication with both technical and non-technical stakeholders. Recognized for being a top performer, I am always seeking opportunities to drive continuous improvement and optimize business processes.
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