Lenday Mathis

Background

About Lenday Mathis

A highly organized, take charge professional with more than 6 Years of Healthcare,Human Resources, Administration, clerical and customer service experience. Strong problem solving and decision making skills with the ability to develop and implement effective action plans. Demonstrated experience in the coordination of all aspects of human resources and offering customer service. Commitment to detail in doing the job right the first time in completing all projects. Excellent communication and presentation skills. A team leader, providing motivation and training by example. Demonstrated success in: • Identifying and implementing numerous ideas to streamline processes to include centralizing key functions. • Contributing add value as a subject matter expert: Skilled Customer Service Representative II successful at managing a high volume of collections calls in fast-paced, demanding environments. Excellent conflict resolution and interpersonal skills. Driven to maximize returns and exceed monthly quotas. • Aligning business-as-usual objective(s) to comply standards and expectations in securing successful talent. • Evaluating operations, programs, services, policies and procedures to determine efficiency, effectiveness, goal assessment and objectives. • SMART transformation implementations (e.g, conveys mission and goals, respond to key issues and