Lene Weje

Background

About Lene Weje

Well qualified executive with several years of experience in managing corporate contact center operations at strategic, tactical and operational level. Experienced with multichannel customer service, inbound/outbound, technical support, as well as supporting development tasks and operation management. Strong change management profile and a focused people manager, recognized for delivering superior results, in terms of customer experience, employee engagement and cost objectives. Driving engagement through clear communication, involvement, dedication and delegation. Motivating and inspiring others to succeed. Core business competencies • Multichannel Contact Center management, sales, service, it-support, SoMe • Strategy development and implementation • Service Excellence and business transformation • Operations management, forecasting, planning, monitoring, reporting • Change Management, ADKAR • New business development, outsourcing and insourcing • Contact center technology implementation and development • Project and programme management • Performance management, behavior driven balanced KPI’s, • Creating the best customer experience, through engaged and highly motivated employees • Recruiting, developing and empowering skilled managers and employees to unfold their full potential