Leni Cleetus

Background

About Leni Cleetus

Provide first and second line support to the executive leadership team. • Provide support for all Board of Directors meetings including managing and providing equipment as required to support the meeting. • Serve as a key contact for executive support in-person, via phone, or remote. • Ensure all executive requests are updated/resolved within a timely manner. • Keep thorough documentation of all changes via incident management • Mobile device management for iOS and Android devices utilizing Microsoft Intune • Support e-mail, web browsing security, anti-virus systems and Windows Update Services. • Perform implementation, administration, configuration, troubleshooting and maintenance within SCCM Enterprise environment. • Experience dealing with a range of internal stakeholders including VIP’s. • Provide support to other IT-related issues. • Administer and support an enterprise-level Microsoft Exchange infrastructure • Lead desktop and help desk support efforts, making sure all desktop applications, workstations, and related equipment problems are resolved in a timely manner with limited disruptions • Manage and monitor Office 365 services and desktop support (Laptops) • Assist with the creation of policies around the proper use of Office 365 services and support. • Setting Up Mailboxes / Mailbox Restorations • Disaster Recovery / Redundant Environment – Setup / Configuration / Administration.AppAssure Backup, Replication and Recovery • Maintain network servers such as file servers, VPN gateways, and intrusion detection systems. • Administer servers, desktop computers, printers, routers, switches, firewalls, phones, personal digital assistants, smartphones, software deployment, security updates and patches. • Troubleshoot various Office 365 issues including connectivity and mobility • Responsible for the maintenance, configuration, and reliable operation of computer systems, network servers, and virtualization install and upgrade computer components and software, manage virtual servers, and integrate automation processes • Formulate and create Office 365 SharePoint sites for domain users and external client access • Administer and support Office 365 Azure and Exchange policies • Assist with the migration of data into the Office 365 cloud platform and Office 365 SharePoint • Provide AV, Teleconferencing, Video Conferencing, etc. technical assistance • Maintain inventory of equipment and software license