Leo Jacob

Background

About Leo Jacob

A confident, persuasive Key Account Leader who has a strong professional demeanor, and a proven ability to create, maintain and enhance client relationships. Self-driven individual having a significant impact on the overall value and future success of any company. Thrives in a fast-paced, agile and dynamic environment, and is more than able to make good business decisions based on ROI and risk assessment. Deeply knowledgeable about market, customers and competitors, knows the importance of having the right products, in the right place, at the right time• Dynamic professional with 20+ years of overall experience in Account Management, Operations Management, Service Delivery, Transition, Training & Development, Process Management, Customer Relationship Management and Team Management.• Experience in versatile BPO operations through process mapping, hiring and process excellence. Diversified experience in key outsourced sectors. Recognized for decisive leadership and excellent onsite client management according to specific business lines. • Proficient at managing & leading teams for running successful process operations & experience of developing procedures, service standards for business excellence. • A thorough professional with a proactive attitude, capable of thinking in and out of the box, generating new design solutions and ideas.• Involved in various aspects of business transition right from identifying skilled man power for the project, setting-up the required infrastructure for the smooth operations and helping the team in successfully completing the knowledge transfer to deliver as per client expectations. Successfully lead and implemented a day one client.