Leo Teniente
Customer Experience Team Manager at Alorica
Based in Manila, Philippines
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Seniority
Manager
Department
Customer/Client Service
Location
Manila
Industry
Outsourcing and Offshoring Consulting
Company size
71K
Contact information
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l•••••••@alorica.com
Phone
5 credits+63 ••• •••• ••••
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Background
About Leo Teniente
With over 11 years of experience in the Business Process Outsourcing (BPO) industry, I have honed my skills in managing client relationships, optimizing operational processes, and leading high-performance teams. My expertise includes overseeing customer service, implementing efficiency-enhancing strategies, and ensuring the delivery of top-notch solutions tailored to client needs mand business. I have a proven track record of driving performance improvements, achieving key performance indicators, and fostering a customer-centric culture. My ability to analyze complex business requirements and develop effective solutions has consistently contributed to client satisfaction and operational
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