Leo Tyrrell
Customer Service Agent at Conduent
Based in Fuquay-Varina, United States
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Seniority
Staff
Department
Customer/Client Service
Location
Fuquay-Varina
Industry
Business Consulting and Services
Company size
39K
Contact information
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l•••••••@conduent.com
Phone
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Background
About Leo Tyrrell
Leo Tyrrell 2413 Nassau Trace, NC 27526 LTCleve@yahoo.com 661/373-4571 Highlights of Qualification: Work with business leaders to design and Implement numerous updates Documentation of Process and Design Docs Create custom fields-text, formula, picklist, currency, etc. Create Custom Reports/Dashboards, Public Groups, Schedule Reports Manage all aspects of users including profiles, roles, permission sets, roles, role hierarchy, territory management, licensing, Lead Assignment rules, freeze, activate & deactivate users, password resets, sharing rules, Live Agent Skilling Load data in bulk for Campaigns using CRM Fusion's People Import, Demand Tools Support & Update templates generated with Conga Composer Add/Update data with Data Loader Create Flows to dynamically update fields and allow data entry Create validation rules to ensure accuracy of data Create Approval Processes, Backups, Sandbox instances Familiar with Apex Code, triggers, test classes, Visualforce pages Managed Sales Awards, Plaques & Points Trained the Trainer, Support of over Users MS Office Proficient – Excel (Advanced), Word, Outlook, Power Point, Access Professional Experience: Pretty On Me - Owner 4/15 My Wife and I own a Women's Clothing & Accessories business. We mostly sell on the Weekends. Cal-Soft Labs (Contractor for Farmers Insurance) 10/15 -4/16 Salesforce Administrator Aramark Uniform Services – 11/1988 - 4/2015 Sr. Sales System Analyst - 2004-2015 Sales System Analyst – 2002-2004 Sr. Purchasing Analyst – 1992-2002 Purchasing Clerk - 1991-1992 Vendor Add Auditor - 1990-1991 A/P Auditor - 1988-1990 Education: Salesforce Certified Administrator - Credential ID 20185297+ 5 Yr Experience with SFDC Oklahoma City Community College – Associates in Business (Accounting) – 1986 GPA 3.43
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