Leon Bank

Background

About Leon Bank

I am a passionate People, Team and Guest Service Leader with a track record of 16+ years in delivering exceptional guest experience. Throughout my career, I have successfully contributed to the smooth running of operations and in driving measurable results within guest-centric environments. Some of my key attributes include: • Thought leader and mentor: Managed teams of 15-85 team members, with business volume exceeding $20 million per year. • Motivation: Fostering high-performance environments and providing motivation to achieve set goals and KPI’s. • Attention to details/Analytical: Analysing data to identify growth opportunities within product categories and leveraging results for a greater impact. Minimizing risks and deploying corrective actions. • Communication: Innate ability to negotiate and resolve issues. Imparting perfect information and collaborating with stakeholders, teams and customers in driving excellent business outcomes. • Guest service: Providing exceptional guest service, building brand loyalty and recognition. Thriving within my current role with The Star Sydney, I have brought my knowledge and experience from the Retail sector to drive engagement and productivity within my new sector of Gaming. I have acquired hands-on experience across the Table Games and Electronic Gaming business and work closely with my team in ensuring internal control systems and government regulations are adhered too while targeting and exceeding high guest service standards. Always keen on extending my professional network, please reach me directly via LinkedIn. Specialties: Team Leadership | Guest Service | Guest Engagement | Brand Loyalty | Guest Satisfaction | KPIs | Performance Management | Gaming Regulations | Process Improvement | Internal Controls Management | Service Excellence