Leon Francis

Background

About Leon Francis

IT professional with over 20 years of experience troubleshooting, installing, implementing software and hardware for business professionals. Extensive experience with buildouts, support, troubleshooting and remediation of all your networking needs Ambitious when applying technical experience to resolve problems. Able to lead and direct team members to successful remediation of issues, and solution implementation. Currently I design, install, monitor, maintain, and troubleshoot enterprise and data center network infrastructure • Create usable documentation • Evaluate and recommend network improvements and upgrades • Remain informed on industry standards and new technology/products • Utilize analytical and problem-solving skills with hardware and software issues for remediation • Stay knowledgeable of network fundamentals and an understanding of network services • End to end networking support, from build out, to troubleshooting and remediation • IT business owner who has great experience directing others in team success • 10 years' experience in cabling, Cat5\6\Coaxial\fiber\RJ11 • Proficient in using technical support skills to resolve problems in the workplace • Great interpersonal skills and able to work in a team • Understanding of technical terms and can translate it to customers easily • Proficient in Microsoft Office, Word, Excel and Outlook