Leon Reid
Vice President, Manager, Client Management at J.P. Morgan
Based in Barcelona, Spain
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Seniority
Other
Department
Other
Location
Barcelona
Industry
Financial Services
Company size
81K
Contact information
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l•••••••@jpmorgan.com
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Background
About Leon Reid
As VP Client Management at J.P.Morgan Workplace Solutions, I leverage my expertise in customer relationship management (CRM) and employee share plans to support strategic account’s globally. Managing an asset book in excess of $20B with a focus on retention and referencability I partner with clients HR execs and Comp & Ben leaders to ensure my team outperform KPI’s and ensure delivery of ongoing service excellence globally and company targets. With over 10 years experience in post-sale account management I am passionate about enhancing service delivery and have supported companies with the introduction and rollout of- CSM systems - CRM onboarding and training plans - Client support and operational SLA’s - CM and Operational teams to new regions - Data management procedures - Process control procedures - Product analysis and enhancement - Risk Management procedures I am passionate about the the delivery of exceptional service in the post-sales experience with a focus to deliver for my employer on cross industry KPI’s of referencability and retention.
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