Leon Stephenson
Information Technology Architecture Manager at Natwest Group
Based in London, United Kingdom
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Seniority
Manager
Department
Information Technology
Location
London
Industry
Banking
Company size
44K
Contact information
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l•••••••@natwestgroup.com
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Background
About Leon Stephenson
Accomplished unified communications/IPT architecture and design lead with 20 years experience in the financial services sector. Responsibilities include run and change the bank for contact centre, compliance, back office telephony, video conferencing and trader voice globally. I have high-level understanding of complex data networks, utilising P2P and MPLS technology. I am able to interface with network services to supply them with WebRTC/SIP/QoS pre-requisites and detail needed to provide efficient, reliable and quality data services in which to run voice over IP services upon. Currently aligned to a ~5k seat contact centre transformation to omnichannel SaaS optimising service, cost, risk, resilience, security and sustainability. Specialties: IPT, Unified Communications, Contact Centre, CRM integration, vendor management, compliance, HDX optimisation, Cisco, Avaya, Amazon Connect, Zoom, IPC.
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