Leon Williams

Background

About Leon Williams

Technically astute professional with 15+ years in IT Desktop Support and Quality Assurance Analysis. Expertise in troubleshooting, resolving, and documenting technical issues, with focus on quality through thorough testing and analysis. Skilled in optimizing user experience and productivity by providing efficient desktop support and enhancing IT systems for better operational performance. Proficient in system administration and desktop engineering, aligning solutions with end-user needs to address complex IT challenges. Experienced in automated and manual testing across the software development lifecycle, identifying bottlenecks, and streamlining processes for high-quality outcomes. I have a BA in Sociology from Rutgers University and a Certificate in Data Center Support from The Chubb Institute, which have equipped me with the analytical, technical, and communication skills to excel in my role. I am proficient in installing, troubleshooting, and educating users on software applications, which include Microsoft Teams, Microsoft Office and Citrix. I am also skilled in collaborating with internal and external stakeholders, leading and training QA teams, and documenting and reporting test results and issues. I am passionate about enhancing the quality and performance of IT systems and services.