Leonard Feil

Background

About Leonard Feil

Hello! I have been in the customer service field for most of my career, spanning from food service to logistics. My current role is as a Customer Success Specialist at Embrace, assisting clients that use our products. I pride myself on my ability to build and maintain strong professional relationships with both my clients and peers. My time as an Operations Officer at AO & AOC Freight reinforced these skills and built my confidence within customer service. In this position, I created standard operating procedures to better guide new employees. I can also now win any trivia game centered around general cargo freight regulations! My experience as an Undergraduate Research Assistant at Penn State University was spent researching the orbital dynamics of distant planetary systems - namely K2-138. This honed my technical skills, particularly in Python, and has taught me the importance of collaboration and continuous learning. You can find the paper we published linked below. I have also worked as a Teaching Assistant and Special Projects Summer Staff at SASED, where I developed strong organizational skills and assisted in creating engaging educational experiences for students. In addition to my professional experience, I am also currently working as a Shift Lead at Sticks & Cones - an ice cream shop in Oak Park, IL - where I manage a team of employees and strive to provide efficient and satisfactory services to customers. This role has further enhanced my leadership and communication skills.