Leonard Ford

Background

About Leonard Ford

A customer service and administrative professional with a proven track record of resolving complex issues and building strong relationships with clients and stakeholders. Adept at streamlining processes, implementing CRM systems (Salesforce, Aroflo, Hubspot), and leading teams to deliver exceptional service across diverse sectors, including construction, finance, and government. Passionate about improving customer outcomes and driving operational efficiency through process optimization and technology. Expertise in resolving high-volume Ombudsman disputes and warranty issues, with a consistent record of achieving over 90% first-stage resolution. Skilled in assessing financial hardship applications with care and compliance, ensuring regulatory standards are met. Known for building lasting relationships with clients, contractors, and internal teams, fostering collaboration and driving positive results. Experienced in training and mentoring customer service representatives, resulting in improved confidence and consistency in service delivery.