Leonard Joseph

Background

About Leonard Joseph

Experienced customer service and management professional with over 21 years of work experience in operations, controls management and customer servicing in a contact center environment to customers across Australia, New Zealand and the USA. Leonard is a very seasoned and deeply accomplished operations & controls manager with excellent interpersonal skills and strong focus on service delivery management and support. He has a successful track record in leading operations teams across India and Australia, and thrives by enhancing customer delight and experience. He possesses a good track record of quickly establishing credibility with clients and partners. He specializes in strong spoken and written communication skills, people management, process and functional management, operations management, customer servicing and support, projects and strategic initiatives, six sigma and LEAN quality management and risk and control oversight. Apt at understanding business processes and managing its entire lifecycle. Leonard derives great satisfaction from delivering the best operational results by focusing on strong collaboration with virtual teams and nurturing close relationships with both internal and external clients. An active and hands-on manager, Leonard enjoys imparting his experiences and lessons learnt to all his team members while still taking the opportunity to actively listen and learn.