Leonardo Cappelletti

Background

About Leonardo Cappelletti

Languages: ITALIAN (mother tongue), ENGLISH (fluent), FRENCH (fluent), GERMAN (fluent), RUSSIAN (good), SPANISH (good), Esperanto (fair), Dutch (formal), Chinese (formal), Arabic (formal), Japanese (formal). Articulate, outgoing and market-driven with excellent interpersonal skills. Self-starter with a can-do attitude and ability to multi-task. Nearly 40-year working experience at international companies Headquarters level. Wide transverse experience in International Trade, Business Relations, Logistics and Supply/Deman Chain, Business Planning and Quality Assurance. EFQM (European Foundation for Quality Management) Excellence Assessor 2013 Model. Business Excellence Approach, Deployment and Assessment & Review. Application of the 8 Fundamental Concepts of Excellence. RADAR logic implementation. EFQM Process Tools for: Marketing Strategy and Sales, Supply Chain Management, Purchasing Process Management, Managing External Resources, Finance, Benchmarking. IMQ qualification for the selection and use of KPI to implement the Deming Wheel. Good knowledge of the BSC (Balanced Scorecard). In-depth formation and practice of the 6 Sigma philosophy and principles and extensive application in the daily routine work. Developed ability to analyze economic data and Mastering of economics and finance, statistical forecasting tools and business analysis methods. Numerate and computer-literate. Proven track record of Business Analytics skills gained through continuing education and field practice. Familiar with Fred Reichheld's NPS (Net Promoter System) for Customer Satisfaction and peer assessment with important world-wide players besides implementation in U.S.A. Continuing Education in internationally renowned Learning Centres, among which LONDON SCHOOL OF ECONOMICS (London), NEW YORK UNIVERSITY (New York), U.C.L.A.(Los Angeles), EFQM (Brussels), VEREIN FUER CREDIT MANAGEMENT (Duesseldorf), IMQ (Milan) and so on.