Leonardo Raaz

Background

About Leonardo Raaz

Graduated as a Systems Engineer, I have developed as a professional in these areas: IT support, hardware, software, low voltage, achieving skills with discipline and perseverance always focused on solving problems in the short or medium term, maintaining quality and professional ethics. Analytical and orderly work based on achieving objectives set according to the requirements of users or customers, performed with established and indicated control and regulations working in teams or leading them, maintaining a pleasant working environment.Experience in the following areas:Installation, maintenance and configuration of networks from structured cabling (cabling installation and certification) to the design and implementation of LAN, WAN, WLAN. Equipment configuration Racks, UPS, Access Point, Switches, Routers, etc. Cloud Configuration.Configuration of computer equipment, laser, multifunctional, thermal and strapping printers, scanner, Fortinet VPN, POS, Pin-Pad, Tablet, servers, Help Desk level 1 and level 2.Control of activities for work teams; Planning, coordination and technical support for field personnel in telecommunications and IT projects, maintaining the inventory of supplies, Billing, and equipment purchases.Knowledge of Network Security NSE 2 Fortinet, Cloud Computing Google.Experience in the following systems:Citrix, Active Directory, Bomgar, Falanet, LAPS UI, Allipen, SharePoint, Various ticketing systems such as: Digital workplace, Remedy, Aranda, GLPI; Office 365, softphone systems (Eyebeam Genesis workspace), authenticator, Microsoft Teams Microsoft Azure among others.